Frequently Asked Questions
In case you have more questions, feel free to reach out to us.
Whether Porter issues invoices after the trip?
Porter is a registered Goods Transport Agency. After the completion of the trip, the receipt will be shared over the registered email-id of the customer.
What are the consequences of not submitting the requisite documents to driver partners of Porter?
It is the responsibility of the customer to give the requisite documents to driver partners of Porter. If the customer fails to submit the requisite documents, the customer will have to bear the monetary and non-monetary losses, penalties and any inconvenience arising out of the same.
Do you provide labour (loading/unloading) services?
For now, Porter provides only moving services. Labour and helper service for loading and unloading goods will be available soon.
How can I pay the trip fare?
The trip fare is calculated as soon as you place the trip. Currently the trip fare can only be paid in cash directly to our partner at the drop or pickup location. Note: We do not offer any credit facility.
Does Porter serve 24X7 or is there any time limit?
Yes, we do serve you 24X7. Please note that the order confirmation is subject to vehicle availability.
Who pays the toll, parking and other charges?
Toll Charges: These are included in your trip fare so you don't have to pay for these changes at the time of crossing the toll or pay additional money to the partner. Please note that if a toll falls in your one way trip, then you may be charged a return toll as the partner has to pay the same once he is returning from your drop location